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Policies and
General Information |
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Policies and General Information |
Order Processing
Whenever possible, we will ship orders within 2 business
days of order receipt, excluding weekends and holidays.
If we are Out of Stock on an item, we will usually ship the
other item (s) on the order, and Backorder out of stock
items. Backordered items will automatically be shipped
as soon as new product is received in inventory to satisfy
the order.
If you do not want us to Backorder items, please state so on
your order.
Please plan accordingly when ordering, to allow sufficient
time to meet schedules or deadlines. See
Shipping
Information page for transit times.
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Color Specification
Please be sure to provide your color specifications when
ordering.
Shades of colors may vary with new lots of Feathers, Beads,
Cloth, etc.
Always try to anticipate your needs, and order enough of any
color to complete your specific project needs.
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Substitutions
If we are out of stock on an item or color, we may
substitute as closely as possible.
If not satisfied, you may return substitutions for exchange
or refund. (See
Returns Policy below.)
If you wish No Substitutions be made, please state so on
your order.
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Remittance
We will only process orders placed via our website when
payment is by Credit Card. If payment is to be by
Personal Check or Money Order, we will hold such website
orders to the side, awaiting receipt of payment. For
your own protection, DO NOT SEND CASH. The Post Office is
not responsible for cash mailed,
unless your letter is sent registered.
Credit Cards - we accept Visa, MasterCard, American Express
and Discover.
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Check your order
Upon receipt of your order, verify Item Number(s),
Prices, Price Extensions and Totals. Always advise us
immediately of any discrepancies. The more time that
elapses, the more difficult it is to research a situation.
Should you have a problem or question regarding your order,
please contact us via Phone or Email immediately. We
will attempt to correct any problems, or arrange for return
shipment.
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Returns or Inquiries
ALL RETURNS must be authorized in advance. Unauthorized
returns will be refused.
NO RETURNS or EXCHANGES after 30 days.
NO RETURNS or EXCHANGES on Custom Made Items, Special Order
Items or Cut Materials.
NO RETURNS or EXCHANGES on BOOKS, MUSIC or VIDEOS.
Returns may be subject to a 15% restocking fee.
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Open Accounts
Open Term accounts are only extended to rated firms who can
provide Business and Banking references. Credit must
be approved before Open Terms orders will be processed.
Terms are NET 30 Days, FOB Factory (actual S&H costs will be
billed on invoices, subject to a minimum of $8.00).
Interest on Past Due accounts is 18% annually, subject to
change. There is a $10.00 Service Charge on all
invoices under $30.00.
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Price
Increases - Errors - Changes in Terms
We reserve the right to change prices and terms, with or
without notice.
If your order has substantial increases, we will contact you
in advance of processing. WE ARE NOT RESPONSIBLE for
TYPOGRAPHICAL ERRORS or OMISSIONS. We reserve the
right to change or modify the components of any Kit, should
any item (s) not be available. We guarantee that any
such changes will in no way lessen the the quality of the
finished product, or hinder it's use.
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Informational Requests
If you wish information on current products, or items of
interest not found on our website, please mail or email your
request including as much information as possible. Please
provide a daytime phone number. We will endeavor to
answer your inquiry as best as we can. See
Contact
Information page for Mailing Address.
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Shipping and Handling
Whenever possible, we will ship via UPS Ground Service.
Please use your complete address, including Apartment, Lot
or Unit number, when applicable. If your address is
RR, RFD or RD number, also include the Route or Highway
number. All orders are subject to our standard
Shipping & Handling fee's.
See Shipping
Information page for Charges and other
requirements/restrictions.
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